Ticketing Integrations

Seliq’s ticketing integrations let you create a ticket in ServiceNow or Jira directly from a Seliq incident, and keep status synchronised in both directions. Analysts work in Seliq; managers and clients track status in the tool they already use.

How bidirectional sync works

When bidirectional sync is enabled:

A Seliq incident at or above your configured severity threshold automatically creates a ticket in your ticketing system
Status updates in Seliq (e.g. New → In Progress) are reflected in the ticket
Status changes in the ticketing system (e.g. a ticket resolved by your help desk) update the Seliq incident status
Comments added in Seliq (marked as “sync to ticketing”) appear as ticket work notes

The sync runs every 30 seconds in each direction.

ServiceNow

Permissions required: A ServiceNow service account with itil role (or a custom role with read/write access to the incident table)

Configuration

In ServiceNow, create a service account or use an existing one
Ensure the account has itil role or equivalent for the incident table
In Seliq: Settings → Integrations → Add → ServiceNow
Enter: ServiceNow instance URL (e.g. https://yourinstance.service-now.com), username, and password or OAuth token
Map Seliq severity levels to ServiceNow priority values (Seliq provides a default mapping)
Set the minimum severity for automatic ticket creation (default: high)

Field mapping defaults

Seliq field	ServiceNow field
`title`	`short_description`
`severity`	`priority` (mapped)
`status`	`state`
`assigned_analyst`	`assigned_to`
`notes` (synced)	`work_notes`

Custom field mappings are supported via the integration settings panel.

Jira

Permissions required: A Jira service account or API token with Create Issues and Edit Issues permissions on the target project

Configuration

In Jira, generate an API token: Account settings → Security → API tokens
Note your Atlassian account email and the token
In Seliq: Settings → Integrations → Add → Jira
Enter: Jira site URL (e.g. https://yourcompany.atlassian.net), email, and API token
Select the project where Seliq incidents should create issues
Select the issue type (typically Bug, Incident, or a custom type)
Map Seliq severity to Jira priority values

Jira Cloud vs. Jira Data Center

Seliq supports both Jira Cloud (API token authentication) and Jira Data Center (personal access token or basic auth). Select the correct deployment type in the integration setup.